Product Support

GroPoint Bluetooth SDI-12 Datalogger Resources

Access to the GP Reader App and all BTDL documentation

BTDL Resources

GroPoint Pro Resources

Access to all support documentation for GP Pro

GP Pro Resources

GroPoint Profile Probe Resources

Access to all support documentation for GPLP

GPLP Resources

GroPoint Display Unit Resources

Access to all support documentation for GP-DU

GP-DU Resources

GroPoint Lite Resources

Access to all support documentation for GP Lite

GP Lite Resources

Other GroPoint Support Resources

Access to software, GroPoint Air and other resources provided by RioT

Support Resources

Get Help

Phone support available 8am to 4pm PST (GMT-8:00). Call us at +1 250 412 6642

After-hours assistance via email. Click below to open a new support ticket. support@gropoint.com

Support Resources

Name

First Name

Last Name

Company/Organization

Phone

(###)

###

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Subject

What is this issue about?

Description

Obtain an RMA

If you need to return a product to us for service, repair or a warranty claim, fill out a Return Materials Authorization request form. After processing, we will contact you with further instructions on how to prepare and ship your product(s) to us.

RMA

About You

Name

First Name

Last Name

Organization

Phone

(###)

###

####

Address

Shipping Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Billing Address

(if different from Shipping Address)

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Products

List Products

Let us know which products you'll be shipping to us. Include the Serial Number, Product Name, and Description of problem or work to be performed for each.